PROCESSING TIME

All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

SHIPPING OPTIONS — ALL FREE

*Delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, weather, or other factors outside our control.

ORDER TRACKING

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking to update after dispatch.

DUTIES & TAXES

For international orders, customs duties and import taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the order.

LOST OR DELAYED ORDERS

Shipping timeframes are estimates and occasional delays do occur. If your order hasn't arrived well beyond the estimated window, please contact us at hello@shopatlia.com and we'll follow up with the carrier on your behalf. We are not liable for delays caused by customs, carriers, or circumstances outside our control.

INCORRECT ADDRESS

Please ensure your shipping address is correct at checkout. Atlia is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at hello@shopatlia.com — we'll do our best to help if the order hasn't shipped yet.